Privacy Policy

Introduction and Scope

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how LuckyCrew Casino collects, uses, stores and shares personal data when you use our website, create an account, contact us or otherwise interact with our services. It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

Information We Collect

We collect information necessary to provide our services, maintain accounts and comply with legal obligations. Categories of information we may collect include:

Identity and account data: name, date of birth, username, password, profile details and other information you provide when registering or updating your account.
Contact data: email address and any other contact details you supply to us.
Technical and device data: IP address, device identifiers, browser type and version, operating system, and information about how you access and use our website.
Usage data: pages viewed, features used, session times and preferences that help us operate and improve the site.
Communications data: information you include in messages to our support or other communications with us, including survey responses and feedback.
Marketing and preferences: your choices about receiving promotional communications and personalization preferences.

How We Use Your Information

We use your personal data for clear, specified purposes only. These uses include:

Creating and managing your account, verifying identity and providing customer support.
Operating, improving and securing our website and services.
Communicating with you about your account, updates, support requests and service notices.
Providing optional marketing and promotional messages where you have given consent or where otherwise permitted.
Detecting, preventing and responding to fraud, abuse or other unlawful activity, and meeting legal or regulatory obligations.
Carrying out analytics and research to improve the functionality and user experience of our services.

Legal Bases for Processing (including GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide the services you have requested (for example, account administration).
Legal obligation: processing necessary to comply with applicable laws or regulatory requirements.
Legitimate interests: processing necessary for our business operations, such as fraud prevention, security, site improvement and enforcing our terms, provided your rights do not override those interests.
Consent: where you have given clear consent for specific purposes, such as receiving marketing emails or certain cookies. You may withdraw consent at any time.

Cookies and Similar Technologies

We and third-party partners use cookies and similar technologies to provide and improve our services, remember preferences and understand how the site is used. You can manage cookie preferences through your browser settings and any cookie controls we provide on the site.

Types of technologies we use include:

Necessary cookies for site functionality.
Performance and analytics cookies to understand usage and improve performance.
Functional cookies to remember settings and preferences.
Advertising and targeting cookies where applicable and with consent where required.

Sharing and Disclosure of Information

We may share personal data with third parties in limited circumstances, including:

With service providers and vendors who perform services on our behalf, such as hosting, analytics, email delivery and customer support. These providers act only on our instructions and are required to protect your information.
To comply with legal obligations, court orders or to respond to lawful requests by public authorities.
To protect the rights, safety or property of LuckyCrew Casino, our users or others, including investigating suspected wrongdoing.
In connection with a corporate transaction such as a merger, sale or transfer of assets; any purchaser would be required to respect the terms of this Privacy Policy.

We do not sell your personal data.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or destruction. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We regularly review and update our security practices.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes and to enforce our agreements. When information is no longer required, we delete or anonymize it in a secure manner.

Your Rights

Depending on applicable law, you may have certain rights regarding your personal data. These may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of personal data in certain circumstances.
The right to restrict or object to certain processing, including direct marketing.
The right to request a copy of your data in a portable, machine-readable format where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority if you believe we are processing your data unlawfully.

To exercise any of these rights, please contact us by email at [email protected]. We will respond to requests in accordance with applicable law and may require identity verification before fulfilling certain requests.

International Transfers

Personal data may be transferred to, stored and processed in countries other than your own. Where such transfers occur, we will take appropriate steps to ensure your data is protected in accordance with this Privacy Policy and applicable law. This may include using contractual safeguards or transferring to countries with adequate protections.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected information from a child, please contact us at [email protected] and we will take steps to delete the information as required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date and, where appropriate, provide notice on our website. Continued use of our services after changes become effective indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our privacy practices, please contact us by email: [email protected].